FAQ – Chiara Mazzetti

FAQ

Shipping

Do you ship internationally?

Of course! I ship worldwide.

How much does the shipping costs?

For all my original paintings shipping is free for everyone! I'm going to take care of that.

For every other item like printed frames or pillows I am using a third party service which is taking care of production and shipping all together so to know the shipping costs you can just put an item in the cart and specify your shipping address and the tool will automatically update to show you all the available options for your country. You don't need to buy it you can remove it from the cart later. Every category of items has its own shipping costs and methods for every country.

Are there duties or taxes to pay?

The country you live in may apply duties upon arrival of the package and unfortunately I have no control over this. You are responsible for said duties.

Products

What supplies do you use?

The brand may vary from paint to paint but you can find it in the description of every piece.

Is the paint framed?

Framed prints come of course with a frame in the color you prefer and chose when you select the item.

For my original paintings as of right now I don't provide framed solutions. The size of the painting is in the description so that you can find the perfect home for it!

Are your paintings signed?

I usually sign them with my logo in the front bottom right corner. If it's not showing up it's most likely in the back.

Other

Can you paint on commission?

Originally i wasn't planning on doing commisisons, but if you have any ideas you can try to send me a message through my Contact page.

Do you accept returns?

I only accept returns if made under the rules specified in my Art. 11 of the Terms and Conditions page you can find linked in the footer of every page of this website as per the Italian law.

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